Communications software for organizations that run on the phone.
CYG Group Inc. designs, builds and operates phone systems for organizations and businesses: interactive voice response (IVR) menus, information hotlines, voice notifications and text message alerts. Every system is built so that people are contacted only with their consent.
- 1 Hours & location
- 2 Recorded announcement
- 3 Office voicemail
- Consent-based outreach
- STOP & HELP built in
- Encrypted connections
- Monitored & supported
Phone and messaging systems, built end to end
We take a communications system from first conversation to everyday operation: call-flow design, software development, carrier integration, hosting, monitoring and ongoing support.
IVR & Call-Flow Systems
Interactive voice response menus that answer every call, guide callers with keypad options and recorded or text-to-speech prompts, and route them to the right information or person.
Hotlines & Inbound Phone Lines
Information lines, announcement lines, voicemail boxes and call routing for organizations that need a reliable number people can call any time of day.
Voice Notifications
Automated voice calls for alerts, reminders and announcements, delivered only to people who have asked to receive them, with clear identification and an easy way to opt out.
SMS Messaging
Transactional text messages such as confirmations, reminders and account alerts. Opt-in is recorded, and STOP and HELP replies are handled automatically.
Phone Payments & Donations
Pay-by-phone and donation lines connected to established payment processors, so card details are handled and stored by the processor rather than by the phone system.
Custom Software & Portals
Web-based admin portals, dashboards and reporting so our clients can manage their lines, recordings, contacts and messages, plus integrations with existing CRMs and databases.
Built for the way your organization communicates
Many of the people our clients serve rely on an ordinary phone. Our systems work on any phone, with no app or internet connection required.
Communities & Organizations
Alert and announcement lines that keep members informed.
- Community alert and notification lines
- Recorded announcement hotlines
- Member sign-up and preference menus
Nonprofits & Charities
Phone-based programs that make it easy for supporters to take part.
- Donation lines with secure processing
- Information and event lines
- Supporter notifications
Businesses
Customer communication that is fast, consistent and professional.
- Auto-attendant and call routing
- Appointment and service reminders
- Account and order notifications
A clear process from idea to a live phone line
We work directly with each client. You speak with the people who design and build your system.
Discover
We learn who calls, who should be contacted, and what each caller or recipient needs. We also confirm how consent will be collected.
Design
We map out call flows, menus, prompts and message wording, including identification, opt-out and help instructions.
Build & Test
We develop and integrate the system, then test it end to end on real phones before anything goes live.
Launch & Support
We host, monitor and maintain the system, and keep it up to date as your needs and carrier requirements change.
Reliable by design
The systems we build are made for the moments when a phone line has to work.
- Keypad menus & voice prompts: recorded audio or text-to-speech, easy to update.
- Opt-in and opt-out management: every subscription and every STOP request is recorded and honored.
- Admin portal & reporting: call and message activity, delivery status and audit history.
- Security: encrypted connections, role-based access, and payment data kept with the processor.
- Monitoring & backups: systems are watched continuously and backed up regularly.
We follow the rules that protect the people we call and text
Calls and text messages in the United States are governed by federal law, FCC regulations and wireless carrier requirements. We build those requirements into every system we design and every program we operate.
Consent first
We contact people only with the consent required under the Telephone Consumer Protection Act (TCPA) and FCC rules. We never buy, rent or share phone lists.
Easy opt-out
Reply STOP to any text, or use the opt-out option on our calls. Opt-out requests are honored promptly, and HELP always returns our contact information.
Carrier standards
Our messaging follows the CTIA Messaging Principles and Best Practices and carrier registration requirements, including A2P 10DLC and toll-free verification.
Do Not Call
We respect the National Do Not Call Registry, keep an internal do-not-call list, and observe permitted calling hours.
Honest caller ID
Calls show accurate caller ID, and automated messages identify who is calling and give a number to reach us.
Privacy
Mobile numbers and opt-in information are never sold or shared with third parties for their marketing purposes.
About CYG Group Inc.
IVRhost.com is operated by CYG Group Inc. CYG Group Inc. is a software development and telecommunications services company based in Monroe, New York. We are a small, focused team. We work directly with our clients to understand their needs, build practical solutions, and support them long after launch.
Our work combines software engineering with a practical understanding of telephony. We build voice and messaging systems that are dependable, easy for callers to use, and operated responsibly. Clear consent, clear identification and an easy way to stop receiving messages are part of every system we deliver.
We use established, licensed communications carriers and payment processors, and we keep up with the regulations and carrier rules that govern calls and text messages.
- Owner
- Bracha Grunfeld
Let's talk about your project
Tell us what your phone line or messaging program needs to do, and we'll get back to you.
Contacting us does not sign you up for any calls or text messages.
- Contact person
- Bracha Grunfeld, Owner
- Phone
- (718) 344-7468
- bracha@ivrhost.com
- Address
- 3 Kerestier Ct Unit 404
Monroe, NY 10950